Frequently Asked Questions
Q: How do I shop?
A: Browse though the grocery aisles (tabs across the top) and then click select quantity and ´Add´ button. When you are ready to checkout, click on the ´View Cart´ button, and proceed through the checkout by adding your billing information.
Q: Where are the groceries picked up?
A: Groceries are delivered to guest room prior to your arrival to Grand Geneva.
Q: What does it cost?
A: Grand Geneva prices are just like the prices that you currently pay at the local store. In addition, there is a $5 delivery fee and an 18% gratuity for this service. There is a minimum requirement of $50 per order.
Q: How early can I place order?
A: Orders need to be placed at least three days prior to your arrival to Grand Geneva.
Q: How do I pay for my groceries?
A: All charges associated with order groceries will be billed directly to the guest's room prior to check out.
Q: How do I know that you received my order?
A: You will get a confirmation email (make sure your email address is correct on the checkout screen) shortly after your order is placed. If you do not get a confirmation email, please let us know by sending an email to GrandGenevaGrocery@grandgeneva.com or phoning us at 262.249.4788
Q: What happens if you are out of the product that I ordered?
A: We make every effort to have all of our products on hand at all times, but unfortunately mistakes will happen. We will automatically substitute the same product in a larger size for the same price if it is available. If the product is not available and there is no substitute or if the product is out of season you will be notified on your delivery slip and you will not be charged for the product on your credit card.
Q: What if I want to return something or cancel?
A: If you are not completely satisfied for any reason just call our customer service hot line at 262.249.4788 or send us an email to GrandGenevaGrocery@grandgeneva.com
We will immediately credit your account or replace the item - whichever you prefer.
Q: How do I contact Grand Geneva?
A: Please visit our Customer Service page for contact information.